Printscape · Help
Support
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Need a hand with Printscape? We're happy to help.
Open a ticket#
For anything you want tracked — bugs, feature ideas, billing questions — open a request in the support portal. You'll get email updates on every reply, and the whole conversation stays in one place.
Email us#
Prefer plain email? That works too — we read every message.
Please include your Shopify store domain and, where relevant, the order or product you're asking about. We typically respond within one business day.
Common questions#
How do I connect Printify?#
Open Printscape from your Shopify admin and follow the onboarding step to paste your Printify API token. Your product's print zones are detected automatically.
How does fulfillment work?#
When an order is paid, Printscape recalculates pricing from your rules, generates print-ready files at the correct dimensions, and submits the order to Printify. If a submission fails, you can retry it from the Orders screen in the app.
How is billing handled?#
Plans (Free, Starter, Pro) are billed securely through Shopify — you'll see and manage charges in your Shopify admin. Printify fulfillment costs are separate and handled by your Printify account.
Do you handle GDPR / data requests?#
Yes. Printscape supports Shopify's privacy webhooks: customer data requests, customer data deletion, and store data deletion. For privacy-specific questions, email us at the address above. See the Privacy Policy and Terms & DPA for details.
A design or preview looks wrong — what do I do?#
Email us with your store domain and the product, and a screenshot if you can. Most preview issues come from print-zone or mockup configuration and are quick to resolve.